Last Updated: June 13, 2026

1. INTRODUCTION

This Refund Policy governs all purchases made through ThrinServers, a service operated by Thrin Check Limited (“ThrinServers”, “we”, “our”, or “us”).

By purchasing any service from ThrinServers, you acknowledge that you have read, understood, and agreed to this Refund Policy, our Terms of Service, Acceptable Use Policy, and other applicable agreements.

Because many of our services involve the immediate allocation of infrastructure resources, domain registrations, licensing costs, and third-party service charges, not all purchases are eligible for refunds.

2. GENERAL REFUND PRINCIPLES

Refund eligibility depends on:

• The type of service purchased;
• Whether the service has been provisioned;
• The amount of resources consumed;
• Compliance with our Terms of Service;
• Applicable laws and regulations.

Refunds are issued solely at the discretion of ThrinServers except where otherwise required by law.

3. SERVICES ELIGIBLE FOR REFUNDS

The following services may be eligible for a refund subject to this Policy:

Shared Hosting

New shared hosting subscriptions may qualify for a refund if requested within seven (7) calendar days of initial purchase.

Business Hosting

New business hosting subscriptions may qualify for a refund if requested within seven (7) calendar days of initial purchase.

Email Hosting

New email hosting subscriptions may qualify for a refund if requested within seven (7) calendar days of initial purchase.

Website Hosting Packages

New website hosting packages may qualify for a refund if requested within seven (7) calendar days of purchase.

Refund eligibility applies only to first-time purchases and not to renewals, upgrades, transfers, or subsequent orders.

4. NON-REFUNDABLE SERVICES

The following products and services are strictly non-refundable:

Domain Names

Including but not limited to:

• Domain registrations
• Domain renewals
• Domain transfers
• Domain restorations
• Domain redemption fees
• Premium domains

Once a domain is registered, renewed, transferred, or restored, the transaction becomes final.

SSL Certificates

Including:

• DV SSL
• OV SSL
• EV SSL
• Wildcard SSL
• Multi-domain SSL

VPS Services

Including:

• Virtual Private Servers
• Cloud VPS
• Managed VPS
• Windows VPS
• Linux VPS

Dedicated Servers

Including:

• Dedicated Hosting
• Bare Metal Servers
• Custom Infrastructure

Cloud Infrastructure

Including:

• Compute Services
• Object Storage
• Block Storage
• Snapshots
• Backup Services
• Public IP Addresses
• Load Balancers

Professional Services

Including:

• Website Migration
• Server Administration
• Managed Support
• Consulting Services
• Development Services

Setup Fees

Any setup, onboarding, installation, or configuration fees are non-refundable.

5. INFRASTRUCTURE RESOURCE CONSUMPTION

Infrastructure services incur immediate costs once provisioned.

Accordingly, no refunds shall be provided for:

• Provisioned VPS servers;
• Provisioned dedicated servers;
• Assigned IP addresses;
• Consumed bandwidth;
• Storage consumption;
• Backup storage consumption;
• Resource usage charges.

Once infrastructure resources have been allocated, they are considered delivered.

6. SERVICE PROVISIONING FAILURES

Customers may be eligible for a full refund where:

• ThrinServers is unable to provision the purchased service;
• The service cannot be delivered due to an internal technical issue;
• The order was accepted but fulfillment becomes impossible.

Refunds under this section shall be processed after verification.

7. DUPLICATE PAYMENTS

If a customer is charged more than once for the same service due to:

• Payment gateway errors;
• Banking issues;
• Billing system malfunctions;

the duplicate amount shall be refunded or credited to the customer’s account.

Customers must notify us within thirty (30) days of the transaction.

8. FRAUD PREVENTION AND VERIFICATION

For security purposes, we reserve the right to:

• Delay service activation;
• Request identity verification;
• Request Know Your Customer (KYC) documentation;
• Request proof of payment.

Where fraud is suspected, refunds may be withheld pending investigation.

Orders determined to be fraudulent are not eligible for refunds.

9. ABUSE AND POLICY VIOLATIONS

Refunds shall not be granted where a service is suspended, restricted, or terminated due to:

• Spam activities;
• Phishing;
• Malware distribution;
• Botnet activities;
• Illegal content;
• Copyright infringement;
• Fraudulent activities;
• Violation of the Acceptable Use Policy;
• Violation of the Terms of Service.

Accounts terminated for abuse are not entitled to refunds.

10. CHARGEBACKS AND PAYMENT DISPUTES

Customers agree to contact ThrinServers before initiating any chargeback or payment dispute.

If a chargeback is initiated:

• Services may be suspended immediately;
• Access to hosted content may be restricted;
• Future purchases may be prohibited;
• Additional verification may be required.

Fraudulent or unjustified chargebacks may result in permanent account termination.

ThrinServers reserves the right to challenge chargebacks and provide transaction records to payment processors and financial institutions.

11. ACCOUNT CANCELLATION

Customers may cancel services at any time through the client portal.

Cancellation does not automatically entitle the customer to a refund.

Customers remain responsible for all charges incurred before cancellation.

12. SERVICE RENEWALS

Renewal payments are generally non-refundable.

This includes:

• Hosting renewals;
• VPS renewals;
• Domain renewals;
• SSL renewals;
• Add-on renewals.

Customers are responsible for managing renewal settings and cancellation requests before renewal dates.

13. PROMOTIONAL SERVICES

Products purchased under:

• Promotional discounts;
• Limited-time offers;
• Special campaigns;
• Coupon-based discounts;
• Free domain promotions;

may not be eligible for refunds unless expressly stated otherwise.

Where a free product was bundled with a service, the value of the bundled product may be deducted from any approved refund.

14. ACCOUNT CREDIT

In certain circumstances, ThrinServers may issue:

• Account credits;
• Service credits;
• Promotional credits;

instead of monetary refunds.

Credits:

• Have no cash value;
• Are non-transferable;
• Cannot be withdrawn as cash;
• May expire according to promotional terms.

15. REFUND REQUEST PROCEDURE

To request a refund, customers must submit a written request to:

billing@thrinservers.com

The request should include:

• Full Name
• Customer ID
• Invoice Number
• Service Name
• Reason for Request
• Supporting Documentation (if applicable)

Incomplete requests may delay processing.

16. REFUND PROCESSING PERIOD

Approved refunds are typically processed within:

7–14 Business Days

depending on:

• Banking institutions;
• Payment processors;
• Currency conversion requirements;
• Verification procedures.

Processing times may vary outside our control.

17. LIMITATION OF REFUNDS

The maximum refund available shall not exceed the amount actually paid for the affected service.

Under no circumstances shall ThrinServers be liable for:

• Lost profits;
• Lost business opportunities;
• Data loss;
• Indirect damages;
• Consequential damages.

18. EXCEPTIONS REQUIRED BY LAW

Nothing in this Policy shall limit any consumer rights that cannot legally be excluded under applicable laws.

Where consumer protection laws require a refund, ThrinServers shall comply with such legal obligations.

19. CHANGES TO THIS POLICY

ThrinServers reserves the right to modify this Refund Policy at any time.

Updated versions will be published on our website.

Continued use of our Services after publication of changes constitutes acceptance of the revised policy.

20. CONTACT INFORMATION

For billing inquiries or refund requests:

Billing Department
billing@thrinservers.com

Support Team
support@thrinservers.com

Legal Department
legal@thrinservers.com

Website
https://www.thrinservers.com

Thrin Check Limited
Trading as ThrinServers